Privacy Policy

Play24 Game Privacy Policy

This Privacy Policy is provided by Play24 Game. Thank you for playing Play24 Game VR Games and for taking an interest in privacy! This privacy policy outlines how we collect, use, and protect your personal data when you play our game on Meta platform. By downloading or playing Play24 Game VR Games, you agree to this privacy policy, which also forms part of our Terms of Use.

Kids

Remember to be smart and safe online! Never give someone your information without first asking your parent/guardian if it is OK. Don’t give anyone your photo, or tell anyone your name, email, home address, telephone, your school or any other information about you that they could use to contact you either online or in the real world.

If you want to enter one of our competitions, make sure you ask permission from your parent/guardian before you enter.

Parents

We are committed to the safety and privacy of the children who use our Services. We encourage parents/guardians to actively monitor their children’s online activities.

1. What Information Do We Collect?

1.1 Information You Give to Us

We collect and store any information you provide to us, such as when you:

  • Download, install, and play Play24 Game VR Games on Meta.
  • Interact with our customer support team.
  • Participate in in-game events or promotions.
  • Subscribe to newsletters or updates regarding our game.
  • Engage with us on social media or online communities related to Play24 Game VR Games.
  • Provide feedback, bug reports, or other communication regarding the game.

1.2 Information Collected Automatically

We automatically collect information about your use of our game and services, including:

  • Gameplay data (e.g. progress, achievements, usage statistics).
  • Device information, such as your VR headset type, operating system, hardware specifications, language, time zone and IP address.
  • General location based on your IP address (e.g. city/country) to provide localized services.
  • Interactions with in-game systems, including player preferences and settings.

1.3 Information from Third Parties

We may collect information from third-party platforms such as Meta, and others to deliver the services you’ve requested. This can include:

  • Basic profile information (e.g. username, profile picture) from Meta when you log in to our game through their services.
  • Purchase information when you buy the game.

2. How Do We Use Your Information?

  • To provide gameplay services: We use the information collected to ensure that you can access and enjoy Play24 Game VR Games.
  • To improve the game: Your data helps us develop new features, enhance gameplay, and address bugs or issues.
  • To market our game: We may use your information to send updates about new content, features, or special offers related to Play24 Game VR Games via in-game notifications, email, or other communication channels.
  • To perform analytics: We analyze gameplay data to gain insights into player behavior and improve the overall gaming experience.
  • To provide customer support: We use your information to assist you with technical issues, respond to support requests, and address any inquiries or complaints you may have. This may involve collecting and storing information about your game account, device specifications, and interaction with our support team to ensure a smooth resolution process.

3. When Do We Disclose Information?

We may share your information in the following circumstances:

  • With service providers who help us operate the game, such as hosting platforms, analytics providers, or payment processors.
  • If required by law or to comply with legal processes.
  • To prevent fraud, security threats, or harmful activities within the game.

4. Children’s Privacy

Play24 Game VR Games is not intended for players under the age of 13. We do not knowingly collect or store any personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly. If you believe we have collected such information, please contact us.

📧 support@play24games.com

5. Third-Party Services

When you play Play24 Game VR Games, you may also interact with third-party services such as Meta. This privacy policy does not apply to how those platforms handle your data, and we recommend reviewing their respective privacy policies before using their services. You acknowledge that we are not liable when third party services use information you provide to them.

We encourage you to be careful about the protection of your own personal information when using third party services such as social media platforms.

We also work with certain business partners, such as other game developers and advertising partners, and information collected from you may be shared through these partnerships.

Some of our business partners are outside Australia. Below is a list of some, but not all, business partners that we actively share user information and site usage data with (this list is subject to change):

6. Marketing, In-Game Purchases & Opting-Out

6.1 Direct Marketing

We may use your information to inform you about updates to Play24 Game VR Games, new content, or promotional offers. You can opt-out of receiving marketing emails by following the unsubscribe instructions in any email we send.

6.2 In-Game Purchases

Play24 Game VR Games may include optional in-game purchases. If you do not want to make in-game purchases, you can disable this option in your device’s settings.

6.3 Opting-Out

You can opt-out of various forms of communication by:

  • Unsubscribing from our email lists.
  • Adjusting your notification preferences within the Meta platform.

7. Storage, Security & Data Retention

We take reasonable steps to protect your data from unauthorized access or disclosure. Your data is stored on secure servers, and we retain it for as long as necessary to provide you with services or as required by law.

8. Access, Correction & Deletion

You may request access to your personal information and platform data at any time by sending a written request to our Privacy Officer by emailing:

📧 support@play24games.com

If your information changes, let us know so that we can update our records. If you would like us to delete your collected data, please contact us by submitting a support request to support@play24games.com. Please note data deletion requests can take up to 28–30 days depending on your location and applicable legal requirements.

9. Complaints

If you have any concerns or complaints about your privacy, please contact contact us by email support@play24games.com
📧 feedback@play24games.com

Our Privacy Officer will respond to your complaint within a reasonable time after we receive it, provided you supply return contact details. we will be unable to respond to your complaint, although we will consider its content.

10. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website and will be effective from the date of publication. Please review this policy regularly for updates.

11. Definitions

Advertising ID
Advertising ID A unique ID that is generated for your device to track activity by advertising companies to improve their service in game. This is also known as Interest Based Advertising. You may be able to opt-out of this feature on some platforms. You may also be able to reset your advertising ID on your device.

Analytics
‍Analytics Interpretation and interpolation of unidentified data to predict and isolate trends relating to game play and app use.

IP Address
‍IP Address (Internet Protocol Address) A unique string of numbers separated by full stops or commas that identifies each computer using the Internet Protocol to communicate over a network. These numbers are usually assigned in geographic blocks.

Play24 Game
Includes its assignees, licensees, successors in title and subsidiaries.

Services
‍Services Services offered by us and includes our games, websites and related services.

Storefront
Storefront An online business presence for sales. Play24 Game VR Games works with Meta’s Quest Store as our primary storefronts for sales but this game may also be available on other platforms.

Terms of Service
Rules and conduct standards required to use the service.

Third-Party Services
‍Third party services Services provided by a provider that is not owned or controlled by Play24 Game.

We want to encourage and facilitate exciting, open and honest discussions in a safe and comfortable online environment. To make this an enjoyable and respectful forum, we will review all comments and we reserve the right to remove comments, at our discretion, where we feel that they are inappropriate or offensive or do not comply with our House Rules.

If you wish to contribute to the vibrant conversations through our social media channels, there are some simple but important rules set out below. We ask that you consider these when you visit us and please comment or post responsibly:

Be accurate and honest. Please do no post misleading or inappropriate statements about us, our products and our people. Share your enthusiasm, but make sure you speak honestly and from your own experience.
Keep it light and only be critical if you have your facts straight. We welcome your feedback, both positive and negative, and will endeavor to respond to your comments.
Be clean, not obscene. Don’t post offensive material relating to sex, race, marital status, political or religious conviction, disability or sexual preference.
Use your common sense and stay out of trouble. Monitor and control your language. Be careful with how you portray people. Do not post sexualized images of children. Do not encourage violence. Do not use offensive photos or images. If you are unsure, leave it out.
Don’t include any personal or sensitive information (such as your email address, bank account details, birthday, home address, phone number, driver’s license, or tax file number) in your posts or comments. Also, make sure you understand and are familiar with the terms of our privacy policy.
Don’t infringe other people’s intellectual property. Give credit where credit is due and obtain consent for use where appropriate.
Don’t clog up the conversation with spam. That means no repeat posts or unsolicited ads please.
Be socially aware, sensitive and keep a world view when participating in online conversations. Remember that local posts are published globally. Whilst your post might be relevant and correct in one country it could be considered illegal and inaccurate in another.